FAQ


How do I unroll the mattress?

It's actually very straight forward. Once you slide the mattress out of the box onto your box spring or whatever platform you plan to use, the mattress can easily be unrolled. Place the mattress flat. Slowly pull the end of the plastic (the heat seal) and the mattress will begin to unroll. Don't worry, it won't unroll like a spring. Let the mattress breathe for a bit and it will return to it's original size and shape. 

What is a 100 night sleep guarantee? 

This is for online orders only. If, for any reason, you are not thrilled with your new mattress, simply contact your dealer and we will pick up the mattress, removing it from your home and refund your money in full.  We do ask that you try it out for at least 30 days. Most people find that when they allow their body to adjust to the new bed, they find it to be more than comfortable.   Oh, and only one return per household. 

Who do I contact if I have a question? 

You would contact your dealer, as if you purchased it in the store.

Is there a warranty? 

Yes, each bed has a full non-prorated warranty. 

How long does it take to get my mattress? 

Since our manufacturer handcrafts each mattress to order, it usually takes no more than 48 hours to build. The mattress is shipped by common carrier, so generally, once built, it will take an additional 5-7 days for delivery.  You will be given a tracking number so you can watch the progress. 

What is a hybrid mattress? 

A hybrid mattress is one that has both memory foam and springs. These mattresses provide outstanding support and are very comfortable. By combining the benefits of both designs, you sleep cool and properly supported without any pressure points. 

Will my mattress sleep warm?

Traditional memory foam sleeps warm and generally gives you a sinking feeling. Using advanced foams like MicroPur™, air is dispersed, removing heat and wicking away moisture. 

What other advantages does the mattress roll pack technology offer?

Several. If you have difficult access to a bedroom, it allows your mattress to be easily moved upstairs and around corners. It also has cost and eco-benefits. Because a rolled mattress takes a small fraction of the space in a truck, rolled mattresses can be moved much more efficiently. Your mattress can be delivered wherever UPS will deliver (generally, without you having to be home).